CHECK-IN/OUT POLICY:
- Check in: from 14:00;
- Check out: no later than 12:00;
- Early check-in: subject to room availability.
Late check-out policy:
- Late check-out is subject to room availability;
- 12:00 to 17:00 Late check-out: 50% room rate surcharge;
- After 17:00 Late check-out: 100% room rate surcharge.
Early arrivals and late departures: If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night.
Alternatively, you are welcome to store your luggage at reception and relax by our pool or in our restaurant until your room is ready.
Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
CHILDREN POLICY:
- Child under 6-year old: free of charge, limited for 01 child only.
- A surcharge of US$10 per night will be applied to the additional children occupying the existing in the same room;
- Children from 6-11 years surcharge US$15/person/room/night. Sharing existing bed;
- Children over 11-years or extra Adult: surcharge US$25/person/room/night. Sharing existing bed.
CANCELLATION POLICY:
For room reservations, please note the following charges apply where cancellations occur within these timeframes:
- Cancellation prior to 72 hours of arrival: there is no cancellation charge;
- Cancellation within 72 hours and prior to 24 hours of arrival: the first night of all rooms reserved will be charged;
- Cancellation within 24 hours of arrival or non-arrival: the full cost for all rooms booked will be charged.
Note: To guarantee your reservation for offline booking, we require payment for the first night of your accommodation at the time of booking. The balance of your accommodation charge (if any) will be payable upon check out.
If you cancel your booking prior to 72 hours of your arrival date, the first- night charge will be refunded to you. The refund process will take approximately 07 to 20 working days depending on the intermediary bank. To apply for your refund you must contact us by email.
PAYMENT POLICY:
- A fee of 3.3% is applied for payment made by credit card type ( Visa and Mastercard);
- All Promotional rates are inclusive of 10% tax and 5% service charges;
- Payment by credit card shall be charged in USD or VND.
DEPOSIT POLICY:
- For online booking, a valid credit card ( Visa or Mastercard) will be required upon booking. Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with payments received;
- For offline booking via email, a deposit of 01 night is required. For this, we use the online payment service called Onepay. If you do wish to proceed and secure the booking we will send you further information regarding Onepay.
The balance of your accommodation charge (if any) will be payable at check out. The fee for credit card use is 3.3%, we accept Master Card and Visa Card only.
