PRICE INCLUDING & SURCHARGE:
- Prices are inclusive of all tolls, 10% local tax and 5% service charge;
- A surcharge of VND 100,000 will be applicable when flights arrive between 21:00 PM and 6:00AM and Vietnamese Lunar New Year (Tet) Holiday.
TERMS OF PAYMENT AND TRANSACTION FEES
- Fees are payable via credit card ( Visa or Master) or cash directly at hotel. The credit card is required to guarantee booking confirmation.
CANCELLATION
- Cancellation is free of charge if made more than 12 hours left before the agreed pickup time;
- Cancellations made within 12 hours of the agreed pickup time, will incur a 100% booking cost.
NO-SHOWS OR MISSED PICK-UP
- A ride is considered a no-show if the guest has not shown up without cancellation or flight/train delay notification within 30 minutes after the agreed pickup time at the agreed pickup location. In this case, the ride must be paid for in full;
- Any missed pick-up caused by providing wrong arrival details will incur a 100% charge.
LUGGAGE POLICY:
- The maximum number of passengers and pieces of luggage specified for a particular vehicle is shown clearly in the hotel transfer service quotation. Please read carefully before making your reservation;
- The Hotel driver can refuse the carriage of passengers or luggage if they believe they compromise the space and safety conditions.
WHERE TO FIND HOTEL DRIVER
- After collecting your luggage, proceed to the exit and meet our driver outside the baggage claim. The driver will be holding a Hoi An Chic pickup sign with your name. If the driver cannot be found, please contact us at +84 378 700 700 / or +84 376 700 700.
BEHAVIOR IN THE VEHICLE
The following behavioral standards apply to the guest when traveling with hotel:
- During the entirety of the ride, all passengers must follow the regulations which apply to the relevant Road Traffic Act, especially the seatbelt regulations. Any instructions given by the hotel driver must be followed;
- Smoking, the consumption of food and alcoholic drinks are prohibited in the passenger part of the vehicle. Guests who ignores this condition will be, liable to pay not only the cost for the cleaning of the vehicle but also compensate for loss of business due to the downtime of the vehicle.
