Career Opportunities

Receptionist

Job Objective

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

Main responsibilities

• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Report any maintenance issues immediately to manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team

Qualifications Required:

• University/College certificate with proven knowledge on tourism products and reservation;

• Fluency in English (04 skills).
• Problem solving, reasoning, motivating, organizational and training abilities.
• Ability to work in a dynamic and challenging environment is essential. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays;
• Proficient in the use of Microsoft Office, Excel and Hotel Managing System
• At least 1 year at the same position

Benefits

The benefits of working at Hoi An Chic Hotel include:

• Working with expat enviroment
• Social insurance registration as Labour law
• Competitive salary and Incentive bonus
• Meals provided on duty
• Uniform is provided
• Others attractive benefits,…,